Hands-on operational leadership, embedded - without a full-time hire.
OUR FLAGSHIP ENGAGEMENT
A Fractional COO gives you the operational authority and hands-on time to actually drive change. Ours works embedded inside your team, on your priorities, for as long as the initiative needs.
Our scope: the people, process, and systems side of operations, including change management, workflow design, systems, vendor management, and full project execution.
Every engagement draws on some mix of these and the combination depends on what's actually in the way.
Four areas, applied to whatever you need most
WHAT’S INCLUDED
Change Management — Aligning stakeholders, building the plan, managing the human side of resistance and communication, sustaining momentum after rollout.
Leadership Development — Transition support, succession planning, onboarding, and building the decision-making capacity to lead through change.
Team Dynamics & Culture — Building the trust and communication that let a team actually execute together.
Systems & Project Execution — Systems architecture and implementation, vendor management, and hands-on project execution for the initiatives your team owns but can't fully staff.
WHERE WE GET CALLED IN
If one of these sounds like where you are, that's usually a good sign we should talk.
TECH IMPLEMENTATION
"We bought the software. Nobody's using it right."
New CRM or case management rollout
Owning design, training, and UAT for a major platform migration (e.g. EMR) — the vendor supplies the tool, we lead everything else
HR/People Ops platform migration
Driving adoption post-launch
PROGRAM DEVELOPMENT
"We know the program needs to exist. We haven't built it."
New program design and launch
Expansion to a new site or region
Program evaluation frameworks
PROCESS IMPROVEMENT
"Everyone has their own way — nobody agrees which is right."
Standardizing SOPs across teams
Redesigning intake/approval workflows
Eliminating manual processes
LEADERSHIP TRANSITION
"A new leader inherited someone else's mess."
First 100 Days onboarding
Succession planning
Coaching through a reorg
TEAM & CULTURE RESET
"The org chart says one team. It doesn't feel like one."
Post-merger culture integration
Rebuilding trust after a hard season
Outcome-driven retreats
STRATEGIC PLANNING
"The plan's been sitting in a drawer since the retreat."
Facilitated planning sessions
Translating plans into roadmaps
Ongoing accountability support
GROWTH & RESTRUCTUING
"We're growing faster than our systems can handle."
Merger integration planning
Scaling operations for growth
Restructuring without losing people
DON’T SEE YOURSELF
Most engagements are a mix of two or three of these.
Engagements & Outcomes
WHERE WE’VE DELIVERED
START GOVERNMENT ANGENCY
SITUATION
New leadership inheriting an organization with a challenging culture, departmental silos, modernization needs, and no consistent way to measure progress.
WHAT WE DO
Embedded across multiple workstreams — executive and division-level retreats, DiSC-based team profiling, leadership coaching, performance management assessment, and communications support — sequenced through our A.D.D.S.© framework.
WHERE IT STANDS
Leaders are in the right seats, with a clearer shared picture of direction and priorities. There's more work ahead — but a strong foundation to build on.
NONPROFIT ASSOCIATION
SITUATION
An idea for a new member program, with no structure built around it yet.
WHAT WE DO
Designed the program from scratch, piloted it, refined it based on what the pilot revealed, relaunched, and ran it through several cohorts.
WHERE IT STANDS
The organization now runs the full program independently — no longer needs us involved to sustain it.
NEW NONPROFIT
IN PROGRESS
SITUATION
An idea for a new member program, with no structure built around it yet.
WHAT WE’RE DOING
Embedded as Fractional COO to stand up core operations from the ground up — SOPs, fundraising strategy, and the systems needed to run a pilot.
WHERE IT’S HEADED
A fully operational, self-sustaining nonprofit with the automations and systems in place to run without us at the center.